Our Company Policies
Shipping Method / Shipping Rates
We ship all orders by U.P.S. Ground service. Customers in Texas or neighboring states will usually receive their order within 2-3 business days, while West Coast and East Coast customers will usually receive their order in 3-4 business days. If you would like expedited shipping, please place your order by phone. Additional shipping charges will apply.
| Order Total | Shipping Rate | Order Total | Shipping Rate | |
|---|---|---|---|---|
| up to $49.99 | $8.99 | $150 to $199.99 | $14.99 | |
| $50.00 to $149.99 | $11.99 | $200 and over | $16.99 | |
| Standard rates for shipments to one address. | ||||
The Longlife Money-Back Guarantee
At Longlife, we realize you may have already tried other products and had
minimal or no results. We also realize that letting your pet suffer is not an
option. Not only do we offer a superior product, we stand behind it.
If Longlife does not show results in your pet, we will gladly refund your money
for any unused products, less shipping and handling.
To receive a refund, we require that you meet a few simple conditions. We have made the steps as easy as possible for your convenience, though we reserve the right to deny any refunds that do not meet the following requirements:
In order to receive a refund, do not throw your product bottles away!
Canine Skin Supplement: Due to the perishability of this product, returns must be postmarked within 10 days of the day that you received your order. We do not count the time before your package arrives toward the 10 days.
Longlife for Dogs: Returns must be postmarked within 30 days of the day that you received your order. We do not count the time before your package arrives toward the 30 days.
Longlife for Cats: Returns must be postmarked within 30 days of the day that you received your order. We do not count the time before your package arrives toward the 30 days.
To Receive a Product Refund
1) Return all product bottles - unopened, partially used,
or empty via US Postal Service Priority Mail, or a similar 2-3 day shipping service.
You must obtain a tracking number from the postal service or shipping company.
(US Postal Service charges about 50 cents for a confirmation number.) This step
protects you against loss of packages. We do not reimburse for return shipping
fees or for lost packages.
Ship your return to the following address:
Longlife Pet Supplements
4615 Floyd Street
Houston, TX 77007 U.S.A.
2) Contact us by email after you have sent your return so
we know to expect your package. Include in your email the following information:
1. Your order number as shown on your packing slip.
2. Your complete name and address.
3. The tracking number of your package.
4. Describe the reason for your return.
3) After we have received your package, if your return meets the guidelines indicated above, within 5 to 7 business days we will mail a company check payable to the name indicated on the original purchase receipt for the full price of the returned product, less the original shipping and handling fees.
If you have any questions or need any more information, please visit our contact page for our complete contact information.
